Business Process Optimisation and Modelling are essential components of Business Process Redesign (BPR), strategic development of organisational capabilities, as well as other business processes improvement initiatives such as business process management (BPM), re-engineering, systems development, quality management and continuous process improvement.

Participants will acquire knowledge and skills to develop a strategically aligned approach to business process optimisation; learn how to analyse and accurately model business processes from the enterprise level through to detailed workflow representation at the operational and project level. Participants will extend their ability to design effective organisational structures, activities and processes, and will acquire knowledge and skills to map and model business processes, measure and evaluate workflow and activities, and assign process owners.

Target Audience

  • Operations Managers
  • Project Managers
  • Process Managers
  • Business Architects and Analysts
  • Systems Architects and Designers
  • Quality Managers

Course Objective

  • Understand business processes and their components
  • Apply process analysis, planning, and measurement concepts and techniques to their own organization’s processes
  • Define processes using the Business Process Modelling Notation (BPMN) standard
  • Develop a business process architecture
  • Analyse process customer requirements
  • Specify measures of business process performance (KPIs)
  • Diagnose the health of a business process
  • Use process improvement techniques to transform business processes¬†

Course Content

  • Understanding Business Processes
  • Business process modelling concepts
  • Outline key business process elements
  • Developing Business Process Models using Business Process Modelling Notation (BPMN)
  • An introduction to Business Process Modelling Notation (BPMN)
  • Modelling business process events
  • Operations management using BPMN
  • Business architecture
  • Business process management (BPM)
  • Practical business process optimisation work
  • Tools and Techniques for Business Process Modelling, Evaluation and Executive Oversight
  • Manage stakeholder collaboration
  • Business Process Integration and Optimisation
  • Practical Business Process Integration Work
  • Risk Management Integration
  • Asset and Knowledge Management Integration