This interactive one-day training course will bring consistency in applying performance management within the business, helping managers and team leaders recognize their role and contribution to effectively manage performance and conduct at work.

Target Audience

This course offers practical performance management training, aimed at line managers who have a responsibility for managing the performance and conduct of staff/employees.

Course Objective

By the end of the course, participants will have:

  • Shared a common understanding of how performance management systems can be effectively utilised to raise the performance of individuals and teams
  • Enhanced their skills in setting clear expectations and objectively measuring individual performance using objectives and competencies as key measures
  • Identified and practised some performance management strategies and techniques to enhance the performance and motivation in under-performing and high performing team members.

Course Areas

  • Creating and sustaining high-performance teams
    • Key characteristics of a high performing team
    • Stages of group development
    • Role of team leader in achieving high performance
  • The principles of performance management
    • Core elements, principles and benefits of an effective performance management framework
    • Performance management cycle and purpose of the annual performance review
    • Organisations’ performance appraisal process
  • Setting performance measures
    • Objective setting process
    • Setting and communicating performance objectives
    • Identifying core behaviours that drive high performance
  • Reviewing and assessing performance
    • Reviewing different levels of performance
    • Objectively assessing and rating performance
  • One to one performance review meetings
    • Structuring performance review meetings
    • Giving constructive and motivational feedback
    • Using questions to help employees review their own performance