A good understanding of business communication can unlock a world of potential for your organization. Developing your staff’s ability to communicate can be a tremendous asset to your organization and its ability to grow and expand into new markets.

Target Group

Supervisors, Line Managers, Customer Service Staff, Admin Staff, Sales and Marketing Staff

Learning Objectives

On completion, the participants should be able to:

  • Improve your confidence when speaking and communicating in English in a business context
  • Speaking, simulations and using English in the workplace
  • Develop and refine your written communication skills as well as expand and enhance your vocabulary and fluency
  • Focus on improving fluency, confidence, and the appropriate expressions and style used in a business context
  • Increase employees’ performance and productivity

Content Areas

The course will address the following areas:

  • Effective Communication
  • Business Writing – Emails, Memos, Notices, Reports, Proposals and general correspondence
  • Telephone and Video-Conferencing Skills and Etiquette
  • Email and Emailing Skills and Etiquette
  • Presentation skills
  • Negotiation Skills
  • Managing Meetings
  • Customer Service
  • Building Confidence and Self- Esteem
  • Managing team dynamics
  • Personal, Interpersonal Relations and Team Building
  • Business and Work Ethics
  • Coaching and Mentoring for Business