Supervisors manage key result areas in any enterprise. It is therefore important that they are equipped with the knowledge and skills to enable them to manage resources effectively and efficiently.

Target Group

Supervisors who are in-charge and accountable for sections and unit performance

Learning Objectives

On completion, the participants should be able to:

  1. Set performance objectives, standards and targets
  2. Manage and supervise staff effectively
  3. Apply appropriate control measures in work setups
  4. Create a conducive atmosphere for teamwork performance
  5. Resolve work team conflicts

Content Areas

The course will address the following areas:

  1. Management Concepts, Functions, Practice and Principles
  2. The Basic Roles of a Supervisor
  3. Effective Communication
  4. Interpersonal Relations and Team Building
  5. Work Planning and Organization
  6. Decision-making and Problem Solving
  7. Leadership Qualities of a Supervisor
  8. Delegation, Coordination and Control
  9. Managing Change in a Dynamic Environment
  10. Performance Appraisal, Business and Work Ethics
  11. Public and Community Relations
  12. Stress Management and Public Decorum