Training Needs Assessment

To be able to understand the employees and their managers better before the training, we carry out a training needs assessment. This is a questionnaire filled online, that helps us not only prepare better for the training but also highly customize the training to suit the employees and also address business needs.

The questionnaire take about 3 minutes to be filled. Once we receive substantial feedback, we generate a report, which we share with the training steering committee and plan the course of action. From the report, we are also able to generate a training program addressing key issues raised during the assessment.

We maintain employees confidentiality during the entire process, so as to make the training a success.

Course Objectives

  • How your employees act is just as important and what they know – that’s why soft skills are so essential for growth. Soft skills are personal attributes that enable employees to interact effectively and harmoniously with other people in the workplace, including co-workers, management, and customers.
  • Soft skills are personal attributes, typically linked to how you work and interact with others, which are necessary for success and your career development. Soft skills make it easier to form relationships with other people which makes you visible for the right reasons.
  • Soft skills trainings are useful for new and existing employees of all levels and are an extremely effective way to build an efficient, respectful and collaborative culture – ultimately affecting the bottom line.
  • Employees increasingly expect informative and applicable training, which satisfies their needs both as workers at your organization and as up-to-date, informed professionals. Delivering on this training is an important step in building a genuine employee experience management strategy.


  • Effective Communication
  • Public speaking
  • Self – Leadership
  • Conflict resolution
  • Work Ethics
  • Work planning and organization
  • Emotional Intelligence
  • Teamwork
  • Personal traits
  • Inter-personal skills
  • Collaboration and coordination
  • Initiative and creative risk-taking
  • Adaptability/ learnability
  • Time management
  • Decision Making and Problem-solving
  • Cognitive Flexibility
  • Critical and creative thinking
  • Negotiation
  • Networking
  • Presentation skills

Our Methodology

  • Presentation and Lecture
  • Focus Group Discussion
  • Videos and Games
  • Panel Discussion

Post Training Assessment

One month after the training, we recommend you invite us to do a post-training assessment, this is a test we carry out to the trainees and see the impact the training had on their day-to-day work at the workplace. From the assessment, we are able to advise on further course of action, address any key issues or even suggest a change in strategy if the ones shared during the training are not work for the business.

This exercise creates a sense of accountability to both the trainees and management of the organization to follow through with what was trained. This is also another way to measure the return on investment for the training.

Phase and Time Frame

  • Week 1: initial consultation -Meeting to discuss your goals and objectives, establish a timeline and schedule and sign the contract
  • Week 2: Designing your customized strategy, action plan, and program schedule
  • Week 3: Implementing the program plan and assessments
  • Week 4: Certification and one-off consultation


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