Training Needs Assessment

To be able to understand the employees and their managers better before the training, we carry out a training needs assessment. This is a questionnaire filled online, that helps us not only prepare better for the training but also highly customize the training to suit the employees and also address business needs.

The questionnaire take about 3 minutes to be filled. Once we receive substantial feedback, we generate a report, which we share with the training steering committee and plan the course of action. From the report, we are also able to generate a training program addressing key issues raised during the assessment.

We maintain employees confidentiality during the entire process, so as to make the training a success.

Topics

Introduction to Leadership and Management

  • Concepts
  • Functions
  • Practices and principles

Activity: Prominent Names

Role of a Supervisor

  • Goal Setting
  • Motivation
  • Employee Engagement
  • Building Effective Teams
  • Transition from worker to Supervisor

Activity 1: The power of attitude
Activity 2: Prominent Names

Effective Communication

  • Communication Cycle
  • How to give feedback
  • Business English and Language
  • Phone Etiquette
  • Email Etiquette

 Activity: Broken telephone

Delegation, Coordination and Control

  • Elements of Delegation
  • Types of Delegation
  • Problems in Delegation
  • Pre-requisite for effective delegation
  • Costs of Control
  • Benefits of Control

Activity 1: How to test your delegation
Activity 2: Honda – the Cog

Work Planning and Organization

  • Why plan and organize
  • How planning and organizing skills are essential
  • Know when to plan and organize
  • Rules for planning and organizing

Activity 1: House of Cards
Activity 2: Honda – the Cog

Decision Making and Problem Solving, Stress Management

  • Defining a problem
  • Problem identification cycle
  • Problem solving cycle
  • Decision Making
  • Intuition or reason
  • Barriers to effective decision making
  • Identify the sources of stress
  • 4 A’s of stress management

 Activity: The shop

Performance Management and Appraisal

  • Tools of performance management
  • Performance management process
  • Role of Supervisors in the performance management process
  • Mistakes and errors we make during performance management
  • Performance levels
  • Setting SMART Performance goals

Coaching and Mentoring

  • Understanding coaching and mentoring
  • Role of a coach and mentor
  • Enhancing performance through feedback
  • Coaching with emotional and social Intelligence
  • Strategies to building trust
  • The power of praise

 Activity: Water cup relay

Organization and Work Ethics

  • What are ethics and their purpose
  • Importance of organization and work ethics
  • Basic work ethics for an organization
  • How to develop strong work ethics
  • Core elements of a strong work ethic

Interpersonal Skills, Public (Community) Relations

  • Understanding Interpersonal Skills
  • Why are interpersonal relationships important
  • How to improve interpersonal relationship skills
  • Interpersonal Skills in the Workplace
  • Importance of a public (community) relations
  • How to set up an efficient public relations culture
  • Functions of public (community) relations

 Activity: Community release

Managing Change in a Dynamic Work Environment

  • What is change management
  • Reasons for change
  • Barriers to change
  • Process for change management
  • Strategies
  • Follow-up

Individual Development Plan

  • Personal growth and Development
  • Career growth and development
  • Financial planning
  • Identifying gaps and how to fill them
  • Living a full-filled life

Activity: IDP Chart

Emotional Intelligence

  • What is emotional intelligence
  • Why is emotional intelligence important
  • How to improve emotional intelligence as a skill
  • Boosting your emotional quotient

Our Methodology

We use the below methods as our training tools, by using various methods we make sure we cater for all of our participants needs and we are able to transfer information in different ways to our participants. Hence greater understanding of various concepts within a limited period.

  • Lecture
  • Presentation
  • Focus Group Discussions
  • Panel Discussions
  • Buzz Groups
  • Videos
  • Games

Our Aim

  • Our aim is to provide highly interactive sessions, with many industrial examples relevant to your group of staff.
  • Our aim is also to be as practical as possible, hence the integration of various methods in the training.
  • Our trainers are vast with experience and they are able to self-reinvent based on the situation they are placed.

Enquiries

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