Customer Service Training Programs

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Training Details

Training

Overview

Let's make every chat, call, or email with your customers really mean something. It’s all about getting to know what they really want and need, and making sure your team can connect in a genuine way.

Our customer service training programs aim at turning your team into customer service stars. It's packed with the right tools to help everyone support customers better than ever, so people don't simply like your service, but love it.

At Accurex, we'll guide your team through the twists and turns of customer service best practices with our customer service training. It doesn't matter if someone is just starting out or they've been at it for years, we've got something that fits just right.

We'll kick start with the basics of the customer experience training, and then grasp the nitty-gritty to make your team proud at making customers experience delight. 

Our customer service courses cater to all skill levels, from newcomers to seasoned professionals. Each customer service training module, integral to our  HR solution, is thoughtfully designed to level up from basic principles to advanced techniques.

Begin the Transformation

This training program is offered at various proficiency levels, including foundational, introductory, intermediate, advanced, expert, and specialized levels.
Please review each level carefully to ascertain your current proficiency level.

Objectives

Understanding Your Audience:
  • Delve into the depths of customer expectations.
  • Get the ultimate formula for achieving customer happiness and allegiance.
Elevating Interpersonal Skills:
  • Excel in communication, ensuring you truly comprehend your customers' needs.
  • Cultivate empathy and forge deep, meaningful connections, making every customer feel cherished.
Achieving Service Perfection:
  • Establish and adhere to exemplary service benchmarks.
  • Evolve into a proactive problem-solver adept at transforming challenges into positive outcomes.
Winning Hearts:
  • Go beyond mere satisfaction to create joyous and unforgettable experiences.
  • Be prepared to identify and exploit opportunities to enhance your customers’ journey.

Target Group

The program is specifically tailored for the following individuals within the organization

1
Frontline customer service representatives

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2
Sales associates

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3
Call center agents

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4
Employees in roles directly interacting with customers

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Modules

The program unfolds across several modules, offering participants the chance to explore each key competency in depth. Here's how it breaks down:

Module 1
Understanding Customer Needs and Expectations:
  • Identifying customer personas and understanding their preferences.
  • Analyzing customer feedback and insights to improve service delivery.
  • Setting benchmarks for measuring and improving customer satisfaction.
Module 2
Effective Communication and Interpersonal Skills:
  • Developing active listening skills to understand customer concerns and inquiries.
  • Enhancing verbal and non-verbal communication to convey empathy and professionalism.
  • Handling difficult customers and de-escalating challenging situations.
Module 3
Service Excellence and Problem-Solving:
  • Establishing service standards and guidelines for consistent service delivery.
  • Developing problem-solving techniques to address customer issues and complaints.
  • Empowering employees to take ownership of customer problems and find timely resolutions.
Module 4
Creating Memorable Customer Experiences:
  • Designing memorable customer experiences through personalized service and attention to detail.
  • Implementing customer-centric initiatives to exceed expectations and foster loyalty.
  • Building customer advocacy through proactive engagement and relationship-building strategies.
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